Why won’t my smart plug connect to my wifi?

Answered by Michael Wilson

There could be several reasons why your smart plug is not connecting to your Wi-Fi network. Let’s go through some troubleshooting steps to help you resolve this issue.

1. Check Wi-Fi Connectivity: Ensure that both your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. To check this, go to the settings on your Alexa app and verify the Wi-Fi network name.

2. Distance from Router: Make sure that your paired device is within 30 feet (9 meters) of your Amazon Smart Plug. If it is too far away, the Wi-Fi signal may be weak, causing connectivity issues. Try moving the device closer to your router and see if that helps.

3. Restart Your Devices: Sometimes, simply restarting your devices can solve the problem. Turn off your Alexa device, unplug your Amazon Smart Plug from the power outlet, wait for a few seconds, and then plug it back in. After that, turn on your Alexa device and try connecting again.

4. Reset Your Smart Plug: If the above steps didn’t work, you can try resetting your Amazon Smart Plug. To do this, locate the button on the side of the device and press and hold it for about 12 seconds until the LED light starts flashing rapidly. This will reset the plug to its factory settings.

5. Set Up Smart Plug Again: After resetting, you need to set up your Amazon Smart Plug again. Open the Alexa app, go to the Devices tab, tap on the “+” symbol, and select “Add Device.” Follow the on-screen instructions to connect your smart plug to your Wi-Fi network.

6. Check Router Settings: Sometimes, certain router settings can interfere with the connection of smart devices. Ensure that your router’s firmware is up to date and check if any specific settings like MAC address filtering or network isolation are enabled. If so, you may need to adjust these settings to allow the smart plug to connect.

7. Wi-Fi Network Compatibility: Check if your Wi-Fi network is compatible with the smart plug. Some smart plugs only support 2.4 GHz Wi-Fi networks and may not work with 5 GHz networks. If your network is set to 5 GHz, you may need to switch to a 2.4 GHz network or check if your smart plug supports both frequencies.

8. Contact Customer Support: If you have tried all the above steps and are still unable to connect your smart plug to Wi-Fi, it’s advisable to reach out to the customer support of the smart plug manufacturer or Amazon for further assistance. They might be able to provide specific troubleshooting steps or offer a replacement if the device is faulty.

I hope these troubleshooting steps help you in resolving the connectivity issue with your smart plug.