Why is there no sound coming out of my Alexa show?

Answered by Phillip Nicastro

When it comes to troubleshooting why there is no sound coming out of your Alexa Show, there can be a few potential reasons. Let’s delve into some possible causes and solutions to help you get your audio back up and running.

1. Volume Level: As mentioned earlier, the most basic reason for no sound is that the volume level could be too low. You can easily check and adjust the volume on the device itself. Look for the volume buttons on the side or back of your Alexa Show and increase the volume by pressing the “+” button. Additionally, you can also ask Alexa to increase the volume by saying, “Alexa, increase the volume.”

2. Muted or Disabled Sound: It’s possible that the sound has been muted or disabled on your Alexa Show. To check this, swipe down from the top of the screen to open the settings menu. Look for the speaker icon and make sure it is not crossed out or showing as muted. If it is, tap on the speaker icon to unmute the sound.

3. Connection Issues: Sometimes, connectivity problems can lead to no sound on your Alexa Show. Ensure that your device is connected to the internet and that the Wi-Fi signal is strong. If the connection seems weak, try moving your Alexa Show closer to the Wi-Fi router or consider resetting the router. You can also check if other devices on the same network are experiencing similar audio issues.

4. Audio Output Settings: It’s possible that the audio output settings on your Alexa Show are not configured correctly. To check this, go to the settings menu by swiping down from the top of the screen. Then, tap on “Settings” and select “Sound & Notifications.” From there, ensure that the audio output is set to the desired option, such as the built-in speakers or an external speaker if you have one connected.

5. Software Updates: Outdated software can sometimes cause audio problems. Make sure your Alexa Show is running the latest software version by going to the settings menu, selecting “Device Options,” and tapping on “Check for Software Updates.” If an update is available, follow the on-screen instructions to install it.

6. Hardware Issues: If none of the above solutions work, there could be a hardware issue with your Alexa Show. In this case, you may need to contact Amazon customer support for further assistance. They can guide you through additional troubleshooting steps or help arrange a repair or replacement if necessary.

If you’re experiencing no sound on your Alexa Show, start by checking and adjusting the volume level, ensuring that the sound is not muted or disabled. Also, check for any connection issues, review the audio output settings, and ensure your device is running the latest software version. If all else fails, reach out to Amazon customer support for further assistance.