What happened to my Arlo recordings?

Answered by Jarrod Smith

As an AI language model, I don’t have personal experiences or situations, but I can provide you with a detailed answer to your question about Arlo recordings.

If you are wondering what happened to your Arlo recordings, there could be several possibilities. Let’s explore a few scenarios:

1. Cloud Storage: By default, Arlo wire-free and Arlo Pro cameras store their video recordings in the cloud. This means that when you view your recordings through the Arlo app or website, you are accessing the footage stored remotely on Arlo servers. The cloud storage allows you to access your recordings from anywhere with an internet connection, and it provides a secure backup in case your camera or base station is damaged or stolen.

2. Local Storage: In addition to cloud storage, Arlo Pro base stations have a USB port that allows you to connect a USB device (e.g., external hard drive or flash drive) for local storage. This feature is not available for Arlo wire-free cameras. When a USB device is connected, the base station can store a copy of your Arlo Wire-Free and Arlo Pro Wire-Free recordings locally on that device. However, it’s important to note that local storage is meant to complement cloud storage, not replace it. You still need an active Arlo Smart subscription to access advanced features, receive notifications, and use other Arlo services.

3. USB Device Limitations: If you have connected a USB device to your Arlo Pro base station for local storage, there are a few things to keep in mind. Firstly, the USB device must be formatted to either FAT32 or NTFS file systems. Secondly, the Arlo base station can support up to two USB devices, but only one device can be used for local storage at a time. the USB device should have enough free space to store your recordings. Arlo cameras can generate a significant amount of video data, so it’s important to periodically check the available storage on your USB device and manage it accordingly.

4. Troubleshooting: If you are unable to access your Arlo recordings, there could be a few troubleshooting steps you can try. Firstly, make sure your Arlo cameras are properly synced with the base station and that they have a stable internet connection. Sometimes, a simple reboot of the base station or cameras can resolve connectivity issues. Additionally, ensure that your Arlo subscription is active and that you have not exceeded any storage limits imposed by your plan.

Your Arlo recordings are typically stored in the cloud, allowing you to access them remotely from anywhere. If you have an Arlo Pro base station, you can also connect a USB device for local storage, but this is meant as a backup and not a replacement for cloud storage. If you are experiencing issues with accessing your recordings, it’s recommended to check your camera connectivity, subscription status, and any potential limitations with local storage.