Why is my PS5 showing a blank screen?

Answered by John Hunt

There could be several reasons why your PS5 is showing a blank screen. Let’s go through some possible causes and solutions to help you troubleshoot the issue.

1. Display Compatibility: One common reason for a blank screen is display compatibility. If you recently connected your PS5 to a new TV or display, it’s possible that the display’s settings are not compatible with your PS5’s video output. In such cases, you can try changing the video output settings in Safe Mode.

To access Safe Mode, follow these steps:
– Ensure your PS5 is turned off.
– Press and hold the power button on the console until you hear two beeps, which indicates it has entered Safe Mode.
– Connect your controller to the PS5 using a USB cable.
– From the Safe Mode menu, select “Change Video Output” and follow the prompts to adjust the video settings to match your display’s specifications.

2. HDMI Connection: A loose or faulty HDMI connection can also cause a blank screen. Make sure the HDMI cable is securely connected to both your PS5 and the TV or display. Try using a different HDMI cable or port on the TV to rule out any potential issues with the cable or port. Additionally, check if there are any bent or damaged pins on the HDMI connector.

3. Resolution Settings: Another possible cause is incorrect resolution settings on your PS5. If the resolution is set too high or incompatible with your display, it may result in a blank screen. To adjust the resolution, you can again use Safe Mode. Follow the steps mentioned earlier to access Safe Mode, and this time select “Change Resolution” from the menu. Try lowering the resolution and see if the display becomes visible.

4. Power Issues: Ensure that your PS5 is receiving adequate power. Make sure the power cable is securely connected to the console and the power outlet. If you’re using a power strip or surge protector, try plugging the PS5 directly into a wall outlet to rule out any power-related issues.

5. Firmware Update: It’s possible that a firmware update is required to address any compatibility issues. Check if there are any available system updates for your PS5 and make sure it is up to date. To manually check for updates, go to “Settings” > “System” > “System Software” > “System Software Update and Settings.”

6. Faulty Hardware: If none of the above solutions work, there might be a hardware issue with your PS5 or the display itself. In such cases, it’s recommended to contact Sony customer support or the manufacturer of your display for further assistance. They can guide you through additional troubleshooting steps or arrange for a repair or replacement if necessary.

It’s worth noting that these suggestions are general troubleshooting steps, and the specific steps and options in Safe Mode may vary depending on your PS5’s firmware version. If you’re unsure or need more detailed instructions, referring to the official PlayStation support website or contacting their customer support directly can provide you with the most accurate and up-to-date information.

Remember, troubleshooting technical issues can be frustrating, but with patience and proper guidance, you should be able to resolve the problem and get back to enjoying your gaming experience.