Why does my shipping address say invalid?

Answered by Jarrod Smith

When you see an “invalid address” error message while trying to ship a package, it means that USPS couldn’t find a match for the address you entered in their database. This can happen for a variety of reasons, but the most common ones include:

1. Incorrect Address Format: USPS has specific formatting requirements for addresses. If you don’t follow these guidelines, the address may be considered invalid. For example, using abbreviations that are not recognized by USPS or omitting essential details like apartment numbers can lead to an invalid address error.

2. New or Unrecognized Address: If you’re shipping to a newly constructed building or an address that is not yet registered in USPS’s database, it may not be recognized as a valid address. In such cases, USPS may need time to update their records before you can successfully ship to that address.

3. Misspelled or Incomplete Address: Typos and missing information in the address can also cause an invalid address error. Double-check the spelling of street names, city names, and zip codes to ensure accuracy. Additionally, make sure you’ve included all necessary details, such as apartment numbers or suite numbers.

4. Non-Deliverable Locations: Certain locations may be marked as non-deliverable by USPS. This could be due to various reasons, such as remote areas, military bases, or addresses with known delivery issues. If you’re trying to ship to such a location, you may need to find an alternative address or use a different shipping carrier.

5. System Glitch or Temporary Issue: Sometimes, the invalid address error could be a result of a temporary system glitch or issue with USPS’s address verification database. In such cases, it’s worth trying again later to see if the problem resolves itself.

To address the issue of an invalid address, you can take the following steps:

1. Verify the Accuracy: Double-check the address you entered for any spelling mistakes or missing information. Ensure that you’re using the correct format as per USPS guidelines.

2. Use USPS Address Lookup Tools: USPS provides various online tools, such as ZIP Code Lookup or Address Verification, to help you validate addresses. These tools can help you confirm if the address you have is recognized by USPS.

3. Contact the Recipient: If you’re shipping to a residential or business address provided by someone else, reach out to them and confirm if the address details are accurate. They might have made a mistake while providing the address.

4. Contact USPS Customer Support: If you’re unable to resolve the issue on your own, it’s best to reach out to USPS customer support for assistance. They can help you identify the specific reason for the invalid address error and provide guidance on how to proceed.

The invalid address error message typically occurs when USPS cannot validate the address you entered. By ensuring accuracy, using USPS address lookup tools, contacting the recipient, or seeking USPS customer support, you can troubleshoot and resolve this issue.