Why can’t I change the background on my Echo Show?

Answered by Willie Powers

There could be a few reasons why you might be experiencing difficulty in changing the background on your Echo Show. Here are some possible explanations:

1. Device Compatibility: It’s important to note that not all Echo Show models support changing the background. Currently, only the Echo Show 8 (2nd generation) and the Echo Show 5 (2nd generation) have this feature. If you have a different model, it may not be possible to change the background.

2. Software Version: Ensure that your Echo Show is running the latest software version. Amazon frequently releases updates that introduce new features and fix bugs. To check for updates, go to the Settings menu on your Echo Show, select “Device Options,” and then “Check for Software Updates.” If an update is available, follow the on-screen instructions to install it.

3. Amazon Account: Make sure you are using the same Amazon account on your Echo Show that you used to set up the device initially. If you have multiple Amazon accounts, ensure that you are logged in with the correct one.

4. Connectivity Issues: Sometimes, a weak Wi-Fi signal or intermittent internet connection can cause issues with certain features on your Echo Show, including changing the background. To troubleshoot connectivity problems, try restarting your Echo Show and router. Additionally, you can move your Echo Show closer to your router or consider using a Wi-Fi extender to improve signal strength.

5. Photo Library Permissions: Verify that you have granted the Alexa app access to your device’s photo library. To do this, open the Alexa app on your smartphone or tablet and go to the Settings menu. From there, select the device you want to change the background for, and make sure the app has permission to access your photos. Without this permission, your Echo Show won’t be able to display your personal photos as backgrounds.

If none of these suggestions resolve the issue, it may be helpful to reach out to Amazon customer support for further assistance. They can provide specific troubleshooting steps and help determine if there is a hardware or software issue with your Echo Show.

Remember, technology can sometimes be unpredictable, and it’s not uncommon to encounter occasional glitches or limitations. Patience and persistence are key when troubleshooting such issues.