Why are there gaps in my Ring recordings?

Answered by Douglas Hiatt

There could be several reasons why there are gaps in your Ring recordings. One of the most common causes is a poor connection between your Ring device and your Wi-Fi network. When the device is located outside of your home, the Wi-Fi signal may be blocked by walls or other obstacles, resulting in a weak or unstable connection.

Another factor that can contribute to gaps in your recordings is the distance between your Ring device and the Wi-Fi router. If the cameras are located far away from the router, the signal strength may diminish, leading to intermittent connectivity issues.

Additionally, network congestion can also affect the quality of your connection. If there are many devices connected to your Wi-Fi network simultaneously, it can put a strain on the bandwidth and result in gaps in your recordings.

To improve the connection and reduce gaps in your Ring recordings, there are a few steps you can take:

1. Check your Wi-Fi signal strength: Use the Ring app or other Wi-Fi analyzing tools to determine the strength of your Wi-Fi signal at the location of your Ring device. If the signal is weak, consider moving your Wi-Fi router closer to the device or installing a Wi-Fi range extender to boost the signal.

2. Ensure a clear line of sight: If your Ring device is located outdoors, make sure there are no physical obstructions between the device and the Wi-Fi router. Walls, trees, or other structures can interfere with the signal and weaken the connection.

3. Upgrade your internet plan: If you consistently experience gaps in your recordings, it may be worth considering upgrading your internet plan to a higher speed or a plan with more bandwidth. This can help prevent network congestion and provide a more stable connection.

4. Reset your Ring device: Sometimes, a simple reset can resolve connectivity issues. Try unplugging your Ring device, waiting for a few seconds, and then plugging it back in. This can help refresh the connection and potentially resolve any temporary issues.

5. Contact Ring support: If you have tried the above steps and are still experiencing gaps in your recordings, it may be beneficial to reach out to Ring support for further assistance. They can provide more specific troubleshooting steps and help determine if there are any underlying technical issues with your device or network.

It’s worth noting that gaps in recordings can also occur due to other factors such as motion detection settings, battery life, or storage limitations. However, if a poor Wi-Fi connection is the root cause, addressing that issue should help minimize or eliminate the gaps in your Ring recordings.