What is glance network?

Answered by Jeremy Urbaniak

Glance Network is a powerful tool that allows sales representatives, service representatives, or trainers to connect with customers directly on your website or app. It enables a seamless and personalized human-to-human interaction, where the representative can see the customer’s screen and provide real-time guidance.

This technology is designed to enhance the customer experience by providing immediate assistance and support. With Glance, customers no longer have to struggle with explaining their issues or navigating through your website or app on their own. Instead, they can simply grant access to the representative, who can then view their screen and guide them through the process.

The ability to see the customer’s screen is a game-changer. It eliminates the need for lengthy back-and-forth conversations, where the customer tries to describe what they are seeing or experiencing. Instead, the representative can see exactly what the customer sees, allowing for quicker problem-solving and a more efficient resolution.

Glance Network is particularly valuable for sales representatives. They can use it to demonstrate product features, showcase different options, and guide customers through the purchasing process. By seeing the customer’s screen, they can provide personalized recommendations and address any concerns or questions in real-time. This level of engagement can significantly increase sales conversion rates and customer satisfaction.

Service representatives can also benefit from Glance Network. They can remotely diagnose technical issues, troubleshoot problems, and provide step-by-step instructions. By visually understanding the customer’s issue, they can pinpoint the cause more accurately and provide a faster resolution. This saves both the customer and the representative precious time and reduces frustration.

Trainers can leverage Glance Network to deliver remote training sessions. They can guide trainees through software applications, demonstrate processes, and provide hands-on support. By being able to see the trainee’s screen, trainers can offer immediate feedback and address any challenges or questions that arise during the training session.

In my personal experience, Glance Network has been a game-changer for both sales and customer support. As a sales representative, I have witnessed firsthand how being able to see the customer’s screen and guide them through the purchasing process has increased sales and customer satisfaction. Customers appreciate the personalized attention and the ease of navigating through the buying journey.

In customer support, Glance Network has allowed me to provide faster and more accurate resolutions. Being able to visually understand the customer’s issue has made troubleshooting much more efficient, resulting in happier customers and reduced support costs.

Glance Network is a valuable tool that enables human-to-human guidance in a digital environment. Whether it’s for sales, customer support, or training, this technology enhances the customer experience, improves efficiency, and drives better results.