How do I change my Epic email without access?

Answered by John Hunt

Changing your Epic Games email without access to both emails can be a bit tricky, but it is possible with the help of Epic Games’ support. Here’s a step-by-step guide on how you can go about it:

1. Visit the Epic Games website: Start by visiting the Epic Games website ( and log in to your account using your current email and password.

2. Navigate to the Support Center: Once you’re logged in, look for the “Support” or “Help” section on the website. This is usually located at the bottom of the page. Click on it to access the Epic Games Support Center.

3. Submit a help ticket: In the Support Center, you’ll find various options for assistance. Look for the option to submit a help ticket or contact the support team. Click on it to proceed.

4. Choose the appropriate category: When submitting your help ticket, you’ll be asked to select a category that best fits your issue. Choose the category related to account and login issues or anything similar.

5. Provide necessary details: In the help ticket form, you’ll be prompted to provide specific details about your problem. Be sure to explain that you want to change your Epic Games email but do not have access to both emails associated with your account. Provide as much information as possible to verify your identity and account ownership. This may include your full name, date of birth, original email address, account creation date, and any other relevant details that can help Epic Games support verify your account.

6. Wait for a response: After submitting the help ticket, you’ll need to wait for a response from Epic Games’ support team. The response time may vary, but they typically aim to provide assistance within a few business days.

7. Follow instructions from support: Once you receive a response from Epic Games’ support, carefully follow the instructions they provide. They may ask for additional information or documentation to verify your identity. It’s important to provide all requested information promptly and accurately.

8. Verify your identity: In some cases, Epic Games’ support team may require you to go through an identity verification process. This can involve providing additional personal information or even providing a copy of your identification document. Follow the instructions provided by the support team to complete the verification process.

9. Change your email: Once your identity is verified, Epic Games’ support will guide you through the process of changing your email. They may either update your email directly or provide you with further instructions on how to proceed.

10. Secure your new email: After successfully changing your email, make sure to secure your new email address by enabling two-factor authentication and using a strong, unique password. This will help protect your Epic Games account from unauthorized access.

Remember, the process of changing your email without access to both emails may take some time and patience. Be sure to provide all the necessary information requested by Epic Games’ support team and follow their instructions diligently.

Note: The above steps are a general guideline, and the exact process may vary depending on Epic Games’ policies and procedures at the time of your request.