Does Walmart replace stolen packages?

Answered by Cody Janus

As an AI language model, I don’t have personal experiences or situations, but I can provide you with a detailed answer based on the information available. Walmart, like many other retailers, does not have a specific policy regarding stolen or missing packages. However, they do provide some recommendations and assistance in such situations.

When a package is marked as delivered but is missing or stolen, it can be a frustrating experience. Here’s what you can do if you’re in this situation:

1. Contact Walmart Customer Service: Start by reaching out to Walmart’s customer service department. You can contact them through their website, app, or by calling their customer service number. Explain the situation and provide any relevant information, such as the tracking number and delivery confirmation.

2. Wait for two full days: Walmart suggests waiting for two full days after receiving a delivery confirmation to see if the package turns up. Sometimes, there might be delays or miscommunications between the carrier and the recipient. Give it some time to see if the package is mistakenly delivered or shows up later.

3. Check with neighbors and around your property: While waiting, it may be helpful to check with your neighbors to see if the package was accidentally delivered to them. Additionally, thoroughly search around your property, including porches, backyards, or any other areas where the package might have been left.

4. File a police report: If you strongly believe your package was stolen, you may consider filing a police report. This can be helpful for insurance purposes or if you need to provide documentation to Walmart or the shipping carrier.

5. Contact the shipping carrier: It’s also a good idea to contact the shipping carrier directly, as they may have more information about the delivery. They might be able to provide details or investigate the situation further.

6. Check Walmart’s refund and replacement policies: While Walmart doesn’t have a specific policy for stolen packages, they do have a general refund and replacement policy for damaged or lost items. It’s worth checking their website or contacting customer service to inquire about possible options.

It’s important to note that the actions you can take may vary depending on the specific circumstances and your location. Walmart’s customer service representatives will be able to provide more guidance and assistance based on your individual situation.

While Walmart does not have a direct policy for stolen packages, they recommend waiting for two full days after delivery confirmation, checking with neighbors, contacting the shipping carrier, and considering filing a police report if necessary. It’s also worth contacting Walmart’s customer service to inquire about possible refund or replacement options.