I’ve had a similar issue with my Mophie powerstation not charging before, so I can definitely relate to your frustration. Here are some troubleshooting steps that have worked for me in the past:
1. Plug the charging cable directly into a wall outlet: Sometimes, using a charging station, power strip, or extension cord can cause issues with charging. By plugging the cable directly into a wall outlet, you can eliminate any potential problems with the connection.
2. Change the charging cable or wall adapter: It’s possible that the issue lies with either the charging cable or the wall adapter. Try using a different cable and wall adapter to see if that helps resolve the problem. If you don’t have a spare cable or adapter, you can borrow one from a friend or try using a different cable/adaptor that you have for a different device.
3. Check for any physical damage: Inspect the charging cable and the powerstation itself for any signs of physical damage. Sometimes, a frayed or damaged cable can prevent proper charging. If you notice any damage, it’s best to replace the cable or contact Mophie support for further assistance.
4. Clean the charging port: Over time, dust, lint, and debris can accumulate in the charging port of your powerstation, interfering with the charging process. Use a soft brush or a toothpick to gently clean out any dirt or debris from the port. Be careful not to damage the port while doing this.
5. Try a different power source: If the above steps don’t work, try charging your powerstation using a different power source, such as a different wall outlet or USB port. It’s possible that the issue lies with the power source rather than the powerstation itself.
If none of these steps resolve the issue and your powerstation still isn’t charging, it may be a more serious problem that requires contacting Mophie customer support. They will be able to provide further assistance and help troubleshoot the issue.