You can return shoes bought from GOAT. I recently had an experience with returning an item to GOAT, so I can provide you with a detailed answer.
When I received my package from GOAT, I immediately checked the shoes to ensure they were in the condition described on the website. If there are any issues with the shoes, such as incorrect sizing or significant flaws that were not mentioned in the listing, you have the option to request a return.
To initiate a return, you can simply tap on the “Request Return” button in the GOAT app when you receive your package. Alternatively, you can contact GOAT through the “Submit Request” button at the top of their website. This will direct you to their customer support page where you can explain the reason for your return.
GOAT has a return policy that allows you to request a return within 3 days from the date you received the item(s). It’s important to note that the shoes must be in the same condition as when you received them. This means they should be unworn, undamaged, and in their original packaging.
Once you have submitted your return request, GOAT’s customer support team will review your request and determine if your return is eligible. They may require additional information or photos to assess the condition of the shoes. It’s always a good idea to provide as much detail as possible about the issue you have with the shoes to expedite the return process.
If your return is approved, GOAT will provide you with a prepaid shipping label to send the shoes back. You will need to package the shoes securely and attach the label to the package. It’s important to follow their instructions for return shipping to ensure a smooth process.
After GOAT receives the returned shoes, they will inspect them to verify their condition. If everything checks out, they will process your refund. The refund will typically be issued to the original payment method used for the purchase.
It’s worth mentioning that GOAT also offers a “Buyer Protection” program, which provides additional coverage for buyers. This program protects against issues such as receiving a counterfeit item or an item that is significantly different from the listing. If you encounter any of these problems, you can file a claim through the GOAT app or website.
GOAT does allow returns for shoes purchased through their platform. You have 3 days from the date of receipt to request a return, and the shoes must be in the same condition as when you received them. By following their return process and providing all necessary information, you can initiate a return and potentially receive a refund for your purchase.