Will Etsy refund me if scammed?

Answered by Robert Dupre

In most cases, Etsy will refund a buyer’s money if they have been scammed. However, there are certain conditions and requirements that need to be met in order to qualify for a refund.

Firstly, if you believe you have been scammed on Etsy, it is important to gather evidence to support your claim. This can include screenshots of conversations with the seller, photographs of the item received (if applicable), and any other relevant information that proves the item was not as described or never delivered.

Once you have collected the necessary evidence, you should contact Etsy’s customer support to report the issue. It is advisable to be as detailed as possible in explaining the situation and providing all relevant information. This will help Etsy assess your case more effectively.

In some instances, Etsy may require you to open a dispute through PayPal if you made the purchase using that payment method. This is because PayPal has its own dispute resolution process, and Etsy may ask you to follow their guidelines before they can intervene.

When dealing with customer support, it is important to be patient and persistent. It may take some time for Etsy to review your case and make a decision. It is also helpful to keep all communication with Etsy and the seller documented for future reference.

Personal experiences may vary, but in general, Etsy has a good track record of protecting buyers and providing refunds in cases of scams or fraudulent activities. However, it is important to note that each situation is unique, and the outcome may depend on various factors such as the evidence provided and the specific policies in place at the time.

To summarize, if you have been scammed on Etsy, there is a good chance that you will be refunded. It is crucial to gather evidence, report the issue to Etsy, and follow any additional steps they may require, such as opening a dispute through PayPal. Remember to be patient and persistent throughout the process.