There could be several reasons why your Microsoft account is not working on Minecraft. Here are some possible solutions to troubleshoot this issue:
1) Run the Store apps troubleshooter: Windows 10 has a built-in troubleshooter that can help identify and fix issues with the Microsoft Store apps. To run the troubleshooter, go to Settings > Update & Security > Troubleshoot. Scroll down and locate the “Windows Store Apps” troubleshooter, then click on it and follow the on-screen instructions. This tool will automatically scan and fix any problems that might be preventing your Microsoft account from working properly with Minecraft.
2) Check for and install game updates: Sometimes, outdated versions of Minecraft can cause compatibility issues with your Microsoft account. Open the Microsoft Store app and click on the three dots at the top right corner (known as the “Hub”). From there, select “Downloads and updates” or “Updates” and check if there are any pending updates for Minecraft. If there are, click on the “Update” button to install them. Once the updates are installed, try logging in with your Microsoft account again.
3) Reset Minecraft: If the above steps didn’t resolve the issue, you can try resetting Minecraft to its default settings. To do this, go to Windows Settings > Apps > Apps & Features. Scroll down and locate Minecraft from the list of installed apps, then click on it. In the advanced options, you should see the options to “Repair” or “Reset” the app. Start with the “Repair” option, as it will attempt to fix any issues with the app without losing your data. If that doesn’t work, you can try the “Reset” option, which will reinstall the app and reset it to its original state. Note that resetting the app will delete any saved data or settings associated with Minecraft, so make sure to back up any important data before proceeding.
In addition to these troubleshooting steps, it’s also worth checking if your Microsoft account is working properly in other apps and services. Make sure your account is not locked or suspended, and that you can sign in without any issues on the Microsoft website or other Microsoft Store apps.
If none of the above solutions work, it might be worth reaching out to Microsoft support for further assistance. They can help diagnose the issue and provide more targeted solutions based on your specific situation.