There could be several reasons why your Bose QC35 headphones won’t connect to your iPhone. Let’s explore some possible solutions to troubleshoot the issue.
1. Ensure Bluetooth is turned on: Check if Bluetooth is enabled on your iPhone. Swipe up from the bottom of the screen to access the Control Center and make sure the Bluetooth icon is highlighted.
2. Reset Bluetooth connections: Go to the settings on your iPhone, tap on Bluetooth, and toggle it off. Wait for a few seconds, then toggle it back on. This will refresh the Bluetooth connections and may resolve any connectivity issues.
3. Forget and re-pair the headphones: In the Bluetooth settings on your iPhone, find the entry for your Bose QC35 headphones and tap on the “i” icon next to it. Select “Forget This Device” to remove the headphones from your phone’s memory. Then, put your headphones in pairing mode (refer to the user manual for instructions) and re-pair them with your iPhone.
4. Update firmware: Check if there is a firmware update available for your Bose QC35 headphones. Connect your headphones to a computer using a USB cable and visit the Bose website or use the Bose Connect app to check for any available updates. Updating the firmware can resolve compatibility issues and improve connectivity.
5. Clear Bluetooth cache: If you are still experiencing issues, you can try clearing the Bluetooth cache on your iPhone. Go to Settings > General > Reset > Reset Network Settings. Keep in mind that this will also remove saved Wi-Fi networks and passwords, so make sure you have those details handy.
6. Restart both devices: Sometimes, a simple restart can solve connectivity problems. Power off both your iPhone and the QC35 headphones. Wait for a few seconds, then power them back on. After restarting, try connecting them again.
7. Check for interference: Bluetooth signals can be affected by nearby devices or interference. Make sure there are no other devices interfering with the connection, such as other Bluetooth devices or Wi-Fi routers. Also, try moving away from crowded areas with a lot of wireless devices.
8. Try connecting to a different device: To determine if the issue is specific to your iPhone or the headphones, try pairing the QC35 headphones with a different device, such as another smartphone or a computer. If they connect successfully to another device, the problem may be with your iPhone’s Bluetooth settings.
If none of these solutions work, it might be worth contacting Bose customer support for further assistance. They have dedicated support teams that can help troubleshoot specific issues with their products.
Remember to always refer to the user manual for your specific headphones model, as the steps and features may vary slightly.