Why will my PS4 controller not connect?

Answered by Douglas Hiatt

There could be several reasons why your PS4 controller is not connecting to your console. Let’s go through some troubleshooting steps to help you figure out the issue.

1. Check the USB Cable: The first thing you should do is try using a different USB cable. Sometimes, the original cable may be faulty or damaged, preventing a proper connection between the controller and the console. Use a known working USB cable and connect your controller to the PS4 to see if it connects.

2. Reset the PS4 controller: If changing the USB cable didn’t work, you can try resetting the controller. Flip the controller over and locate the small hole on the back near the L2 button. Use a paperclip or a similar object to press and hold the reset button for a few seconds. Afterward, connect the controller to the console using the USB cable and see if it connects.

3. Charge the controller: Ensure that your PS4 controller has enough charge to connect to the console. Connect it to the PlayStation using the USB cable and let it charge for a while. Once it has enough charge, try connecting it wirelessly to the console again.

4. Check the USB ports: Make sure that both the USB ports on the PS4 console and the controller are clean and free from any debris. Dust or dirt can interfere with the connection. Use a can of compressed air or a soft brush to clean out any particles. Additionally, try plugging the USB cable into different USB ports on the console to see if it makes a difference.

5. Pair the controller: If you are using your controller with a different PS4 console or have performed a system update, you may need to re-pair the controller. Connect the controller to the console using the USB cable and press the PlayStation button in the center of the controller. This should pair the controller with the console and allow it to connect wirelessly.

If none of these steps resolve the issue, it’s recommended to contact Sony support for further assistance. They can provide specific troubleshooting steps or arrange for a repair or replacement if necessary. Remember to provide them with detailed information about the problem and any steps you have already taken to troubleshoot the issue.

I hope this helps you get your PS4 controller connected again!