Xbox Live has a policy that prevents users from canceling their subscription or removing a payment option if there is an outstanding balance on the account. This means that if you have an unpaid balance on your account, you won’t be able to cancel your subscription or remove your payment method until the balance is resolved.
One reason for this policy could be to ensure that users fulfill their payment obligations before canceling their subscription. By keeping the subscription active and the payment option in place, Xbox Live can ensure that any outstanding balances are settled before allowing the cancellation.
Additionally, Xbox Live automatically renews your monthly subscription, but it won’t actually charge the payment method until the next renewal date. This means that if you have an outstanding balance, the auto-renewal will keep it in a “pending” status until the next billing cycle.
I understand that this may be frustrating for some users, especially if they no longer wish to use Xbox Live or want to change their payment method. However, it’s important to remember that Xbox Live is a paid service, and they have policies in place to ensure that users fulfill their financial obligations.
If you find yourself in a situation where you are unable to cancel your subscription or remove a payment option due to an outstanding balance, I would recommend contacting Xbox Live customer support for assistance. They may be able to provide you with options or solutions to resolve the outstanding balance and allow you to make the desired changes to your account.
Xbox Live does not allow users to cancel their subscription or remove a payment option if there is an outstanding balance on the account. This policy is in place to ensure that users fulfill their payment obligations before making any changes to their account. If you encounter this issue, reaching out to Xbox Live customer support is the best course of action to seek assistance and resolve the outstanding balance.