Hey there! I totally understand your frustration with not getting a response from Roblox. It can be really frustrating when you’re waiting for a reply and it just doesn’t come. I’ve been in a similar situation before, so I can definitely relate.
One thing to keep in mind is that Roblox receives a huge number of emails and support tickets every day. They have a lot of users and a relatively small customer support team, so it can take some time for them to get through all the requests and respond to everyone. This means that their response time can vary and sometimes it can take longer than expected.
Another possibility is that your email or support ticket might have been missed. It’s not uncommon for emails to get lost in spam folders or for support tickets to be accidentally overlooked. It’s always a good idea to double-check that your email was sent to the correct address and that you provided all the necessary information in your support ticket. If you’re sure you’ve done everything correctly and still haven’t gotten a response, it’s perfectly okay to reach out to them again. Sometimes a gentle reminder can help get your request back on their radar.
It’s important to remember that Roblox’s customer support team is made up of real people who are doing their best to help everyone. They’re working hard to assist with various issues and inquiries, so it’s possible that they’re just busy dealing with a high volume of requests. In these cases, it might take a bit longer to hear back from them.
In my experience, I’ve found that Roblox typically responds to emails and support tickets within 24-48 hours. However, if they’re particularly busy, it can take a bit longer, possibly around 18 hours or so. If they don’t reply within 48 hours, it’s totally okay to reach out to them again. Just be polite and patient in your follow-up.
To sum it up, Roblox’s customer support team is working hard to help everyone, but they receive a lot of emails and support tickets. It’s possible that your request was missed or that they’re just busy dealing with a high volume of inquiries. If you haven’t heard back from them within 48 hours, it’s okay to reach out again. Just be patient and understanding as they work to assist you.