Why is my phone not finding my Roku TV?

Answered by Willian Lymon

There could be several reasons why your phone is not finding your Roku TV. Let’s go through some troubleshooting steps to help you resolve this issue.

1. Check network connectivity: Ensure that both your phone and Roku TV are connected to the same Wi-Fi network. If they are not connected to the same network, your phone may not be able to find the Roku TV. Make sure that your Wi-Fi network is working properly by testing it with other devices.

2. Power cycle your devices: Sometimes, a simple power cycle can resolve connectivity issues. Start by powering down your phone, Roku TV, and router. Wait for a few minutes, then power them back on. This can help refresh the network connection and may allow your phone to find the Roku TV.

3. Update Roku app and software: Make sure that you have the latest version of the Roku app installed on your phone. Check for any available updates in your app store and install them if necessary. Additionally, ensure that your Roku TV has the latest software update. You can check for updates by going to Settings > System > System Update on your Roku TV.

4. Disable VPN or proxy: If you are using a VPN or proxy on your phone, try disabling it temporarily. VPNs and proxies can sometimes interfere with device discovery and prevent your phone from finding the Roku TV. Once you have disabled the VPN or proxy, restart your phone and try connecting again.

5. Reset network settings: If none of the above steps work, you can try resetting the network settings on your phone. This will remove all saved Wi-Fi networks and their passwords, so make sure you have them handy. Go to your phone’s settings, find the network settings, and look for an option to reset or forget networks. After resetting, reconnect to your Wi-Fi network and try finding the Roku TV again.

If you have tried all of these steps and your phone still does not find your Roku TV, you may want to reach out to Roku support for further assistance. They can provide specific troubleshooting steps based on your device model and software version.

I hope these steps help you resolve the issue and get your phone connected to your Roku TV.