How do you delete a review?

Answered by Tom Adger

Deleting a review on Google Local can be a bit tricky, as you don’t have direct control over removing it. However, you can flag a review as inappropriate and request for it to be removed. Here’s a step-by-step guide on how to do it:

1. Sign in to your Google account: Begin by signing in to the Google account associated with your business.

2. Open Google Maps: Once you’re signed in, open Google Maps either through the website or the mobile app.

3. Search for your business: Use the search bar to find your business listing on Google Maps. Make sure you search for the exact name of your business.

4. View your business reviews: Once you’ve found your business listing, click on it to view the details and reviews.

5. Select “All Reviews”: Look for the “Reviews” tab or link within your business listing. Click on it to display all the reviews for your business.

6. Find the review you want to remove: Scroll through the list of reviews until you find the one you want to delete. Take note of the username or any other identifying information.

7. Flag the review as inappropriate: Click on the three dots (usually located in the top right corner of the review) to reveal a dropdown menu. From the options available, select “Flag as inappropriate.”

8. Provide a reason for flagging: A pop-up window will appear, asking you to provide a reason for flagging the review. Choose the most appropriate reason from the list provided, or select “Other” if none of the options apply.

9. Submit the flag: Once you’ve selected a reason, click on the “Submit” or “Flag” button to send your request to Google for review.

After flagging the review, Google will assess whether it violates their review policies. If they determine that the review is indeed inappropriate, it may be removed from your business listing. However, please note that Google has the final say in deciding whether a review should be removed or not.

It’s important to handle negative reviews professionally and strive to address any legitimate concerns raised by customers. Engaging in open and respectful dialogue can often help to resolve issues and demonstrate good customer service.