Why is my FaceTime Live photo greyed out?

Answered by Phillip Nicastro

There could be a few reasons why FaceTime Live Photos may be grayed out on your device. One possible reason is that your device may not be compatible with Live Photos. Live Photos were first introduced with the iPhone 6s and 6s Plus, so if you or the person you’re trying to FaceTime with have an older iPhone model, Live Photos won’t be available.

Another reason could be that your Mac is not running macOS High Sierra or a later version. FaceTime Live Photos require macOS High Sierra or a newer operating system to work properly. If your Mac is running an older version of macOS, the option to enable FaceTime Live Photos may be grayed out.

To check if your device is compatible with Live Photos, you can go to the Camera app and see if the Live Photos feature is available. Open the Camera app and look for the concentric circles icon at the top of the screen. If you don’t see this icon, it means your device does not support Live Photos.

If Live Photos is available on your device and you’re still experiencing the grayed out issue, there may be a software or settings issue. Here are a few troubleshooting steps you can try:

1. Restart your device: Sometimes a simple restart can resolve minor software glitches. Turn off your device and then turn it back on again to see if that helps.

2. Update your software: Make sure both your iPhone and Mac are running the latest software updates. Updates often include bug fixes and improvements that can resolve issues with features like FaceTime Live Photos.

3. Check FaceTime settings: On your iPhone, go to Settings, scroll down and tap on FaceTime. Make sure the toggle for Live Photos is enabled. If it’s already enabled, try disabling it and then enabling it again.

4. Reset settings: If none of the above steps work, you can try resetting your device settings. Note that this will not delete any data, but it will reset your settings back to their default values. To do this on your iPhone, go to Settings, tap on General, scroll down and tap on Reset, then select Reset All Settings. Keep in mind that you’ll need to set up any personalized settings again after the reset.

If you’ve tried all these steps and FaceTime Live Photos is still grayed out, it’s possible that there may be a hardware issue or a more complex software problem. In such cases, it’s recommended to contact Apple Support for further assistance.