Why is my Face ID not working after iOS 16 update?

Answered by Douglas Hiatt

Hey there! Sorry to hear that your Face ID isn’t working after the iOS 16 update. I’ll do my best to help you out with this issue.

First off, it’s important to make sure that your Face ID is set up correctly. To check the Face ID settings, go to your device’s Settings and find the “Face ID & Passcode” option. You may need to enter your password to access this section. Once you’re in, look for the option to “Set up Face ID”. If you see this option, it means that Face ID hasn’t been properly set up on your device.

If you haven’t set up Face ID yet, you’ll need to go through the setup process. This involves positioning your face within the frame and allowing your device to scan and recognize your facial features. Make sure to follow the instructions carefully and hold your device at the right distance for the best results.

If you have already set up Face ID but it’s still not working, there could be a few reasons for this. Let’s go through some troubleshooting steps to try and resolve the issue:

1. Check for any physical obstructions: Make sure there is nothing covering the TrueDepth camera system on your device. This includes things like screen protectors, dirt, or smudges. Clean your device’s screen and camera area to ensure there are no obstructions.

2. Ensure proper positioning: When using Face ID, make sure to hold your device in front of your face, at a comfortable distance. Position your face within the frame and avoid any extreme angles or movements that may hinder Face ID recognition.

3. Reset Face ID: If the previous steps didn’t work, you can try resetting Face ID and setting it up again. To do this, go to Settings > Face ID & Passcode, enter your password, and choose the option to “Reset Face ID”. After resetting, follow the setup process again to configure Face ID.

4. Update your iOS: It’s always a good idea to keep your device updated with the latest iOS version. Check for any available updates by going to Settings > General > Software Update. If there’s an update available, download and install it to see if it resolves the Face ID issue.

5. Contact Apple Support: If none of the above steps work, it may be worth reaching out to Apple Support for further assistance. They have the expertise to diagnose and help resolve any complex Face ID issues you might be facing.

Remember, these troubleshooting steps are general suggestions and may not necessarily solve your specific problem. It’s always a good idea to consult with Apple Support if you’re experiencing persistent issues with Face ID.

I hope these tips help you get your Face ID working again after the iOS 16 update! Good luck!