Hey there! If you’re having trouble with your Braava jet® m Series Robot Mop not charging, don’t worry, I’m here to help you out. The most common reason for this issue is that the power cord is not fully inserted into the Home Base®. So let’s get started with troubleshooting!
First things first, let’s check if the outlet is actually working. You can do this by plugging in another device, like a lamp or a phone charger, and see if it works. If it doesn’t, then it’s likely that the outlet itself is the problem. In that case, I would recommend moving the Home Base® to a known working outlet.
Now, assuming the outlet is working fine, let’s move on to checking the power cord. Make sure it is securely plugged into both the Home Base® and the wall outlet. Sometimes the cord might get slightly loose over time, so it’s important to give it a good push to make sure it’s fully inserted.
If you’ve checked the power cord and it’s still not charging, there might be an issue with the cord itself. Inspect the cord for any signs of damage, such as frayed wires or bent prongs. If you notice any damage, it’s best to replace the cord with a new one to avoid any potential safety hazards.
Another thing to consider is the battery. If your Braava jet® m Series Robot Mop is not charging even after checking the power cord, it’s possible that the battery needs to be replaced. Over time, batteries can lose their capacity to hold a charge, so this might be the culprit. Contact the manufacturer or refer to the user manual for instructions on how to replace the battery.
Lastly, if none of the above steps have resolved the issue, it might be a more complex problem that requires professional assistance. In that case, I recommend reaching out to the manufacturer’s customer support for further troubleshooting or to arrange a repair if necessary.
I hope this helps you get your Braava jet® m Series Robot Mop back up and running smoothly! If you have any other questions, feel free to ask.