There could be a few reasons why your Bose product is not discoverable. Here are some possible explanations and troubleshooting steps you can try:
1. Bluetooth pairing mode: Make sure your Bose product is in pairing mode. Some products have a dedicated button or switch to enter pairing mode, while others may require you to press and hold a specific button combination. Check the user manual for your specific Bose product to find out how to put it in pairing mode.
2. Bluetooth visibility: Ensure that your Bose product is set to be discoverable by other devices. In some cases, Bluetooth devices have a setting that allows them to be hidden from other devices. Check the settings menu on your Bose product to see if there is an option to enable or disable visibility.
3. Bluetooth interference: Bluetooth signals can be disrupted by other electronic devices or objects in the environment. Try moving your Bose product closer to your smartphone and away from any potential sources of interference, such as Wi-Fi routers, microwave ovens, or other Bluetooth devices. Additionally, make sure there are no physical obstacles blocking the signal between your Bose product and your smartphone.
4. Bluetooth device limit: Some smartphones have a limit on the number of Bluetooth devices they can connect to simultaneously. If you have reached this limit, you may need to disconnect or forget a previously paired device before your Bose product can be discovered. Check the Bluetooth settings on your smartphone to see if this is the case.
5. Software updates: Ensure that both your Bose product and your smartphone’s operating system are up to date. Manufacturers often release software updates that can improve compatibility and fix bugs related to Bluetooth connectivity. Check the Bose website for any available firmware updates for your product, and also check for system updates on your smartphone.
If you have tried all these troubleshooting steps and are still unable to discover your Bose product using the Bose Connect app, you can try connecting your product to your smartphone using the Bluetooth menu in your smartphone. Here’s how:
1. Open the Bluetooth settings on your smartphone.
2. Put your Bose product in pairing mode.
3. In the Bluetooth settings on your smartphone, you should see your Bose product listed as a discoverable device. Tap on it to connect.
4. Once connected, you can try opening the Bose Connect app again to see if it recognizes your product.
I hope these troubleshooting steps help you resolve the issue with your Bose product not being discoverable. If you continue to experience difficulties, I recommend reaching out to Bose customer support for further assistance.