When using Venmo, it’s not uncommon to encounter errors or issues, including one that says “We lost connection with your bank.” This error usually occurs when there is a problem with the connection between Venmo and your bank. There are several reasons why this may happen:
1. Updated Banking Password: If you recently updated your online banking password, it can cause a disruption in the connection between Venmo and your bank. To resolve this, you’ll need to delete the bank account from your Venmo account and add it back again. This will allow you to enter your updated password and establish a new connection.
2. Server Issues: Sometimes, the error may be due to temporary server issues on Venmo’s end. In such cases, it’s best to wait for some time and try again later. Venmo usually resolves these issues quickly, and the connection to your bank should be restored.
3. Bank Outage: Occasionally, your bank may experience technical difficulties or undergo maintenance, resulting in a temporary disruption of the connection. During such instances, it’s advisable to wait for your bank to resolve the issue. Once the bank’s services are restored, the connection with Venmo should resume automatically.
4. Account Verification: Venmo may require additional verification steps for certain bank accounts. This can happen if there are security concerns or if the information provided doesn’t match the bank’s records. In such cases, you may need to contact Venmo support or your bank to verify and resolve any issues.
5. Account Suspension: If Venmo suspects any fraudulent activity or violation of their terms of service, they may temporarily suspend the connection to your bank account. This is done to protect both you and other users. If you believe this is the case, reaching out to Venmo’s support team will be necessary to resolve the issue and reinstate the connection.
To delete and re-add your bank account on Venmo, follow these steps:
1. Open the Venmo app on your mobile device.
2. Tap on the three-line menu icon in the top-left corner.
3. Select “Settings” from the menu.
4. Scroll down and tap on “Payment Methods.”
5. Find your bank account in the list and tap on it.
6. Tap on “Remove Bank” or a similar option to delete the account.
7. Once the account is deleted, go back to the “Payment Methods” section.
8. Tap on “Add a Bank or Card.”
9. Choose “Bank” and search for your bank or select it from the list.
10. Follow the prompts to enter your bank account details and verify it.
By following these steps, you should be able to resolve the issue and establish a new connection between Venmo and your bank. If the problem persists, it may be necessary to contact Venmo support for further assistance.
Please note that while I strive to provide accurate and up-to-date information, the troubleshooting steps may vary slightly depending on the version of the Venmo app or any updates made by Venmo.