Why does Safari say Safari can’t find the server?

Answered by Jarrod Smith

When Safari says “Safari can’t find the server,” it means that the browser is unable to establish a connection to the website you’re trying to access. There can be several reasons for this issue, and I’ll walk you through some troubleshooting steps to help you resolve it.

1. Check your internet connection: First and foremost, make sure that your device is connected to the internet. If you’re using Wi-Fi, ensure that you’re connected to a working network. You can try opening other websites or apps to verify if your internet connection is functioning properly.

2. Verify DNS settings: Domain Name System (DNS) is responsible for translating website addresses into IP addresses. If there’s an issue with your DNS settings, Safari might not be able to find the correct server. You can try changing your DNS settings to a public DNS like Google DNS ( or OpenDNS ( to see if it resolves the problem. Instructions for changing DNS settings can vary depending on your device and operating system.

3. Clear Safari cache and cookies: Accumulated cache and cookies can sometimes interfere with Safari’s ability to connect to websites. Clearing these temporary files can help resolve the issue. To do this, go to Safari’s settings, find the options to clear cache and cookies, and follow the instructions to remove them.

4. Disable VPN or Proxy: If you’re using a virtual private network (VPN) or a proxy server, try disabling them temporarily to check if they are causing the problem. Sometimes, these services can block access to certain websites or interfere with Safari’s connection.

5. Check firewall and security software: Firewalls and security software on your device may have settings that block Safari’s access to the internet. Ensure that Safari is allowed to communicate through the firewall and any security software installed on your device. You might need to consult the documentation or support for your specific firewall or security software to make the necessary adjustments.

6. Restart your device: Sometimes, a simple restart can fix connectivity issues. Turn off your device, wait a few seconds, and then turn it back on. This can help refresh network connections and resolve any temporary glitches.

If none of these steps resolve the issue, you may want to consider contacting your internet service provider (ISP) for assistance. They can help troubleshoot any network-related problems that might be causing Safari to say it can’t find the server.

In my personal experience, I have encountered this issue a few times. Once, it turned out that my Wi-Fi router had disconnected from the internet, and a simple router restart solved the problem. Another time, changing DNS settings to Google DNS helped me regain access to websites. It’s important to go through each troubleshooting step systematically to identify and resolve the underlying cause of the problem.

Remember, these troubleshooting steps can vary depending on the device and operating system you’re using. If you’re still experiencing issues, it might be helpful to search for specific instructions related to your device or seek further assistance from Apple support or an IT professional.