Why does my Microsoft account say something went wrong when I try to sign in?

Answered by Phillip Nicastro

When you encounter the error message “Something went wrong” while trying to sign in to your Microsoft account, it can be frustrating and confusing. However, there are several reasons why this issue may occur, and I will provide a detailed answer to help you understand and resolve the problem.

1. Incorrect Username or Password: One common reason for this error message is entering the wrong username or password. Ensure that you are using the correct credentials by logging into account.live.com. If you can successfully log in there, it confirms that your username and password are correct.

2. Local Account Sign-in: Another possibility is that you are trying to sign in with a local account instead of your Microsoft account. To resolve this, sign out of the local account on your computer and restart it. Then, log in with your Microsoft username and password.

3. Connectivity Issues: Sometimes, the error message may appear due to temporary connectivity issues between your computer and Microsoft’s servers. To rule out this possibility, restart your computer a few times and check if the issue persists. Additionally, ensure that your internet connection is stable.

4. Windows Updates: Outdated Windows software can also cause sign-in issues with your Microsoft account. Check for and install any pending Windows updates to ensure that your system is up to date. This can be done by going to the Windows Update section in the Settings app.

5. Account Security: If your account has been compromised or there is suspicious activity, Microsoft may temporarily block access to protect your account. In such cases, you may need to go through additional security measures, such as providing a verification code sent to your registered email or phone number.

6. Account Suspension or Deactivation: If you have violated Microsoft’s terms of service or your account has been inactive for an extended period, it may be suspended or deactivated. In such cases, you should reach out to Microsoft support for further assistance in reactivating your account.

7. Account Recovery: If you’ve forgotten your password or are unable to access your account, Microsoft provides an account recovery process. Visit the account recovery page and follow the instructions to regain access to your account.

The error message “Something went wrong” when signing in to your Microsoft account can occur due to various reasons, including incorrect credentials, local account sign-in, connectivity issues, outdated software, account security measures, or account suspension/deactivation. By ensuring the correct credentials, restarting your computer, checking for Windows updates, and following Microsoft’s account recovery process, you can resolve this issue and regain access to your Microsoft account.