There could be several reasons why you can’t see your library in the Arlo app. Let’s go through some troubleshooting steps to help you resolve this issue.
1. Log out and log back in: Sometimes, a simple solution like logging out of the Arlo app and logging back in can resolve the issue. Go to the app settings, find the option to log out, and then log back in with your credentials. This can refresh the app and potentially restore access to your library.
2. Check camera connectivity: Ensure that your Arlo camera is online and connected to the internet. If the camera is offline, it won’t be able to upload any new recordings to your library. Make sure the camera is properly powered and within range of your Wi-Fi network. If the camera is offline, you may need to troubleshoot the connectivity issue. You can refer to the Arlo support documentation or contact their customer support for assistance.
3. Verify filter settings: In the Arlo app, there is a filter option in the library that allows you to view specific types of recordings. It’s possible that you have applied filters that are hiding certain recordings from your library. Check the filter settings and ensure that no filters are applied or adjust them accordingly to display the recordings you want to see.
4. Clear app cache and data: If the above steps didn’t resolve the issue, try clearing the cache and data of the Arlo app. This will reset the app to its default settings and may help resolve any software-related issues. Go to your device’s settings, find the app manager or applications section, locate the Arlo app, and clear the cache and data. Note that this will remove any personalized settings or preferences you have set in the app.
5. Update the Arlo app: Make sure that you are using the latest version of the Arlo app. Outdated versions can sometimes cause compatibility issues and may not display the library correctly. Visit the app store or play store on your device and check for any available updates for the Arlo app. If an update is available, install it and see if it resolves the problem.
If none of these steps resolve the issue and you still can’t see your library in the Arlo app, it’s recommended to reach out to Arlo’s customer support for further assistance. They will have access to specific troubleshooting steps and may be able to provide a solution tailored to your situation.
Remember, troubleshooting steps may vary depending on the specific device, operating system, and version of the Arlo app you are using.