Why can’t I hear my doorbell with ring?

Answered by Randy McIntyre

There are several potential reasons why you may not be able to hear your Ring doorbell inside your home. Let’s go through each possibility and how to troubleshoot it:

1. Doorbell not set up in the Ring app: Make sure you have completed the setup process in the Ring app. This involves connecting your doorbell to your home’s wifi network and configuring the settings. If you haven’t done this yet, follow the instructions provided by Ring to set up your doorbell properly.

2. Doorbell disconnected from wifi: If your doorbell is not connected to your home’s wifi network, it won’t be able to communicate with your Ring app and send notifications. To check if your doorbell is connected to wifi, open the Ring app and go to the device settings for your doorbell. Look for the wifi status or connection status to ensure it is connected. If it’s not, you may need to reconnect it to your wifi network.

To reconnect your doorbell to wifi:
– Open the Ring app and go to the device settings for your doorbell.
– Look for the wifi settings or network settings option.
– Follow the on-screen instructions to connect your doorbell to your home’s wifi network. You may need to enter your wifi network name (SSID) and password.
– Once connected, make sure the wifi status in the app shows a stable connection.

3. Weak wifi signal: Even if your doorbell is connected to wifi, a weak signal can affect its performance. If your router is located far from the doorbell or there are obstacles such as walls or other devices blocking the signal, it may result in poor connectivity or intermittent notifications. Consider moving your router closer to the doorbell or using a wifi extender to boost the signal in that area.

4. Volume settings in the Ring app: Check the volume settings in the Ring app to ensure they are not set too low. Open the app, go to the device settings for your doorbell, and look for the volume or chime settings. Adjust the volume to an appropriate level and test if you can hear the doorbell inside your home.

5. Mechanical or wiring issues: If you have a hardwired Ring doorbell, there could be mechanical or wiring issues preventing the chime from sounding inside your home. Check the wiring connections at the doorbell and the chime box to ensure they are secure and properly connected. If you’re not familiar with electrical work, it’s recommended to consult a professional or contact Ring support for assistance.

6. Chime compatibility: Some older or incompatible chime systems may not work properly with Ring doorbells. If you have an existing chime, make sure it is compatible with Ring. You can check the Ring website or contact support to verify compatibility. If your chime is not compatible, you may need to consider using a Ring Chime or Chime Pro as an alternative.

If you can’t hear your Ring doorbell inside your home, ensure it is set up in the Ring app, connected to wifi, and the volume settings are adjusted correctly. Check for any mechanical or wiring issues, as well as compatibility with your existing chime system. If the problem persists, reach out to Ring support for further assistance.