Why can’t I hear anything on Zoom AirPods?

Answered by Jarrod Smith

There could be several reasons why you may not be able to hear anything on Zoom using your AirPods. Let’s explore some possible solutions to troubleshoot this issue.

1. Check your AirPods connection: Ensure that your AirPods are properly connected to your device. Open the Bluetooth settings on your device and make sure your AirPods are connected and selected as the audio output.

2. Confirm audio settings in Zoom: Launch Zoom and click on Zoom.us (top left corner). Then select Preferences. Click on Audio. Under Speaker, make sure your AirPods are selected as the output device. Also, check the volume levels and make sure they are not muted or set too low.

3. Test your AirPods with other apps or devices: Verify if the issue is specific to Zoom or if it occurs with other applications as well. Try using your AirPods with other apps or devices to see if you can hear audio properly. If you can hear sound on other platforms, the problem may lie with Zoom settings or configurations.

4. Update Zoom and AirPods firmware: Ensure that you have the latest version of the Zoom app installed on your device. Additionally, check if there are any firmware updates available for your AirPods. Keeping both the app and AirPods updated can often resolve compatibility issues.

5. Restart your device and reconnect AirPods: Sometimes, a simple restart can fix connectivity issues. Restart your device and then reconnect your AirPods to see if that resolves the problem.

6. Check for audio output conflicts: Make sure that there are no other applications or devices competing for audio output. Close any unnecessary apps that might be using audio resources and try running Zoom again.

7. Reset AirPods settings: If none of the above solutions work, you can try resetting your AirPods. Place your AirPods in their case, open the lid, and press and hold the setup button on the back of the case until the LED light on the front starts flashing amber. Then, reconnect your AirPods to your device and test them with Zoom.

8. Test with alternative headphones: If you have access to another pair of headphones or earphones, try connecting them to your device and check if you can hear audio on Zoom. This will help determine if the issue is specific to your AirPods or a broader problem with the audio setup.

If after following these steps you are still unable to hear anything on Zoom with your AirPods, it may be worth reaching out to Zoom support or Apple support for further assistance. They can provide more specific troubleshooting steps based on your device and software configuration.

Remember that these suggestions are general troubleshooting tips, and the specific steps may vary based on your device and software version.