Why am I getting charged twice for HBO Max?

Answered by Douglas Hiatt

There can be several reasons why you might be getting charged twice for HBO Max. Let’s explore some possible scenarios and how to resolve them.

1. Multiple HBO Max Accounts: If you find more than one email address associated with HBO Max, it’s likely that you have multiple accounts. Each account could be billed separately, resulting in double charges. To fix this, you need to identify and consolidate your accounts.

– Start by logging into each HBO Max account using the respective email addresses.
– Once logged in, navigate to the Subscription section to find out who’s billing you. This information will help you identify which account(s) you need to address.
– It’s important to note that each account may have different billing details, such as payment methods or subscription plans. Take note of these differences.

2. Shared Account with Multiple Users: If you are sharing your HBO Max account with others, it’s possible that one of the additional users has created a separate account and is being billed separately. This can lead to double charges as well. Here’s what you can do:

– Communicate with all the users who have access to your HBO Max account and ask if anyone has created a separate account.
– If someone has created a new account, ask them to cancel it and use the shared account instead. This will help avoid duplicate charges.

3. Billing Error or Technical Glitch: Sometimes, double charges can occur due to billing errors or technical glitches. In such cases, it’s best to reach out to HBO Max customer support for assistance. Here’s what you can do:

– Contact HBO Max customer support through their official website or customer service hotline.
– Explain the situation and provide them with the necessary information, such as your account details, billing statements, and any relevant screenshots.
– The customer support team will investigate the issue and guide you on how to resolve the double charges.

4. Unauthorized Access or Fraudulent Activity: In rare cases, double charges could be a result of unauthorized access to your account or fraudulent activity. If you suspect this may be the case, take the following steps:

– Change your HBO Max account password immediately to prevent any further unauthorized access.
– Review your recent transactions and billing statements to identify any suspicious activity.
– Contact HBO Max customer support immediately and inform them about the potential unauthorized access or fraudulent charges.
– They will guide you on the necessary steps to secure your account and resolve the issue.

Remember, it’s essential to review your billing statements regularly to detect any irregularities and resolve them promptly. HBO Max customer support should be your go-to resource for any account-related issues or concerns.