What happens if I get scammed on Reverb?

Answered by Stephen Mosley

If you ever find yourself in a situation where you believe you have been scammed on Reverb, don’t worry! Reverb has got you covered with their Buyer Protection program. This program is designed to ensure that you are protected if anything goes wrong with your purchase.

First and foremost, it’s important to note that Reverb takes the issue of scams very seriously. They have implemented various measures to prevent fraudulent activity on their platform. However, in the rare event that you do encounter a scam, Reverb has your back.

To start the process, you need to contact the seller or Reverb within 7 days of receiving the item. It’s crucial to act quickly and not delay reporting any issues. Make sure to provide detailed information about the problem you encountered, and if possible, include photos and/or videos as evidence.

Reverb will then work with you and the seller to resolve the issue. They may require additional information or evidence from both parties to fully understand the situation. They will review the documentation provided and make a decision based on their findings.

If it is determined that the item arrived damaged or not as described, Reverb will assist you in getting a refund or a replacement. In some cases, they may offer a return shipping label to help facilitate the return process. The ultimate goal is to ensure that you are satisfied with your purchase and receive the item you initially expected.

It’s worth mentioning that Reverb’s Buyer Protection program covers a wide range of scenarios, including items damaged during shipping, items not as described, and even instances where the item does not arrive at all. However, it’s crucial to follow the proper procedures and provide all necessary information to Reverb in a timely manner.

In my personal experience, I had a situation where I purchased a guitar pedal on Reverb, but it arrived with a broken switch. I immediately contacted the seller and provided photos of the damage. The seller was cooperative, and we worked together to resolve the issue. Reverb was also involved in the process, ensuring that everything went smoothly. In the end, I received a refund for the item and was able to purchase a replacement pedal without any further complications.

If you ever find yourself in a situation where you believe you have been scammed on Reverb, remember that you are protected by their Buyer Protection program. Act quickly, provide detailed information and evidence, and Reverb will assist you in resolving the issue. While scams are rare on Reverb, it’s always good to know that you have a safety net in place when making purchases.