Service Desk Voice support is a feature that allows businesses to set up a dedicated phone number for their company, which is directly linked to their Service Desk installation. This means that customers or employees can call this phone number and their inquiries or issues will be routed directly to the Service Desk.
One of the main benefits of Service Desk Voice support is that it provides 24/7 routing to the Service Desk. This means that customers or employees can contact the Service Desk at any time, even outside of regular business hours. This can be particularly useful for businesses that operate in multiple time zones or have customers or employees in different parts of the world.
Another benefit of Service Desk Voice support is the integration of voice-to-ticket functionality. When a customer or employee calls the dedicated phone number, their inquiry or issue is automatically converted into a ticket in the Service Desk system. This allows for easy tracking and management of all customer or employee interactions. It also helps to streamline the support process and ensure that no inquiries or issues are missed.
In addition to voice-to-ticket integration, Service Desk Voice support also offers SMS capabilities. This means that customers or employees can send text messages to the dedicated phone number and their inquiries or issues will be routed to the Service Desk. This provides an additional communication channel for customers or employees who may prefer to communicate via text message rather than phone call.
Service Desk Voice support is a valuable tool for businesses as it provides a dedicated phone number directly linked to the Service Desk, 24/7 routing, voice-to-ticket integration, and SMS capabilities. It helps to streamline the support process, improve customer or employee satisfaction, and ensure that all inquiries or issues are efficiently managed and resolved.