To troubleshoot an Arlo camera, such as the Arlo Go, follow these steps:
1. Check camera power: Start by ensuring that your camera has power. If it is battery-powered, make sure the battery is charged and properly inserted. If it is an AC-powered camera, verify that it is securely connected to a power source.
2. Check camera position: Ensure that your camera is placed within the recommended operating range of your Arlo system. If it is too far away from the base station, it may struggle to maintain a stable connection. Consider moving the camera closer to the base station or adding an additional base station or range extender if needed.
3. Check camera connectivity: Verify that your camera is connected to your Arlo system. You can do this by checking the camera’s LED status light. If the LED is off, it indicates that the camera is not receiving power or is not properly connected to the system. Make sure all cables and connections are secure.
4. Check Wi-Fi signal strength: If your Arlo camera relies on a Wi-Fi connection, check the signal strength in the area where the camera is installed. Weak Wi-Fi signal can cause connectivity issues. Consider moving the camera to a location with a stronger signal or install a Wi-Fi range extender to boost the signal strength.
5. Restart the camera and base station: Sometimes, simply restarting both the camera and the base station can resolve connectivity issues. Unplug the camera, remove the battery (if applicable), wait for a few seconds, then reinsert the battery and plug the camera back in. Similarly, unplug the base station, wait for a few seconds, then plug it back in. Allow the system to reboot and reconnect.
6. Update firmware: Ensure that your camera’s firmware is up to date. Outdated firmware can cause compatibility issues and connectivity problems. Check for firmware updates in the Arlo app or on the Arlo website. If an update is available, follow the instructions to install it.
7. Check network settings: Verify that your network settings are correctly configured. Make sure the camera is connected to the correct Wi-Fi network and that the network password is entered correctly. You can also try assigning a static IP address to the camera to prevent any potential IP conflicts.
8. Reset camera and re-add to the system: If all else fails, you can try resetting the camera and re-adding it to your Arlo system. Refer to the camera’s user manual or the Arlo website for specific instructions on how to reset your camera model. After resetting, follow the setup process to reconnect the camera to your system.
By following these troubleshooting steps, you should be able to resolve most common connectivity issues with your Arlo camera. If the problem persists, it may be worth reaching out to Arlo support for further assistance.