How do you troubleshoot a ring doorbell?

Answered by Willie Powers

Troubleshooting a Ring doorbell can be frustrating, but there are several steps you can take to identify and resolve the issue. Here is a detailed guide on how to troubleshoot a Ring doorbell:

1. Check the doorbell status: The first thing you should do is check the Device Health section of the Ring app. This will give you an overview of the doorbell’s connection status, battery life, and Wi-Fi signal strength. If any of these indicators are showing as low or disconnected, it could be the source of the problem.

2. Put the Ring Doorbell into Setup mode: If the doorbell is not automatically connecting, you can try putting it into Setup mode. To do this, press and release the orange button on the back of the doorbell. The light on the front of the doorbell will begin spinning, indicating it is in Setup mode.

3. Charge the doorbell: If your Ring Doorbell is not responding or the battery is low, it may need to be charged. Remove the doorbell from its mounting bracket by loosening the security screw at the bottom and sliding it upwards. Connect the doorbell to the provided USB charging cable and plug it into a power source. Allow the doorbell to charge for a few hours until the battery is fully replenished.

4. Re-insert the battery: If you have a Ring Doorbell with a removable battery, try removing it and re-inserting it. Sometimes, a simple reconnection can resolve any connection issues. Make sure the battery is properly aligned and securely inserted into the doorbell.

5. Add more power to Doorbell Pro: If you have a Ring Doorbell Pro and are experiencing power-related issues, you may need to add a Power Kit. The Power Kit is a small device that can be installed on your existing doorbell chime to provide a constant power supply to the Doorbell Pro. Follow the instructions provided by Ring to install the Power Kit correctly.

6. Check Wi-Fi signal strength: A weak Wi-Fi signal can cause connection issues with your Ring doorbell. Ensure that your doorbell is within range of your Wi-Fi router and that there are no obstructions blocking the signal. You can also try moving your Wi-Fi router closer to the doorbell or using a Wi-Fi extender to improve signal strength.

7. Reset the doorbell: If none of the above steps resolve the issue, you can try resetting your Ring doorbell. To do this, press and hold the orange button on the back of the doorbell for about 20 seconds until the light on the front of the doorbell turns off and then on again. This will reset the doorbell to its factory settings. Note that resetting the doorbell will also remove any stored settings or configurations.

8. Contact Ring Support: If you have tried all the troubleshooting steps and your Ring doorbell is still not working, it’s best to reach out to Ring Support for further assistance. They can provide more specific troubleshooting steps or help you determine if the device needs to be replaced.

Troubleshooting a Ring doorbell involves checking the doorbell status, putting it into Setup mode, charging the battery, re-inserting the battery, adding more power to the Doorbell Pro, checking Wi-Fi signal strength, resetting the doorbell, and contacting Ring Support if necessary. By following these steps, you should be able to identify and resolve any issues you may be experiencing with your Ring doorbell.