To stop receiving money through Zelle, you will need to cancel your Zelle service. The process may vary depending on how you are enrolled with your debit card through the Zelle app. Here are some steps you can take to cancel your Zelle service:
1. Contact Zelle Customer Support: The first step is to reach out to Zelle’s customer support team. You can contact them toll-free at 844-428-8542. Explain that you want to cancel your Zelle service and provide any necessary information they may require, such as your account details or proof of ownership.
2. Follow Customer Support Instructions: The Zelle customer support representative will guide you through the cancellation process. They may ask you to verify your identity or provide additional information to ensure the security of your account. Be prepared to answer any questions they may have and follow their instructions carefully.
3. Deactivate Zelle Service: Once you have provided all the necessary information and completed the required steps, the Zelle customer support team will deactivate your Zelle service. They will confirm the cancellation and inform you of any further actions you need to take, if any.
4. Update Bank Account Settings: After canceling your Zelle service, you may want to review and update your bank account settings. This could involve removing any linked debit cards or updating your preferences for receiving money transfers. Contact your bank directly for assistance with any changes you need to make.
5. Inform Contacts: If you regularly receive money through Zelle from friends, family, or other contacts, it’s important to let them know that you will no longer be using Zelle. Provide them with alternative payment options, such as another money transfer service or your bank account details, to ensure they can continue sending you money.
6. Monitor Your Account: Even after canceling your Zelle service, it’s a good idea to monitor your bank account for any unexpected transactions or issues. Keep an eye on your account statements and report any suspicious activity to your bank immediately.
Remember, the cancellation process may differ depending on your specific circumstances and how you enrolled with Zelle. It’s best to contact Zelle’s customer support directly for personalized assistance and guidance.