How do I recover files from SanDisk vault?

Answered by Douglas Hiatt

To recover files from a SanDisk vault, follow these steps:

1. Create an empty vault and login: Open the SanDisk SecureAccess software on your computer. If you don’t have it installed, download and install it from the SanDisk website. Once open, click on “Create New Vault” and choose a location to save the vault file. Set a password for the vault and click “Create.” Now, enter your password and click “Login” to access the vault.

2. Restore data from backup: From the Tools menu in the SanDisk SecureAccess software, click on “Restore Data.” This option allows you to restore files from a backup.

3. Choose the backup location: In the restore data window, you’ll see a drop-down menu to choose the location from where you want to restore the files. Select the appropriate location and click “Next.”

4. Select the backup to be restored: You’ll see a list of available backups in the selected location. Choose the backup that contains the files you want to recover and click “Next.”

5. Enter the vault password: To restore the files, enter the password that was used when the backup was created. This is necessary to ensure that only authorized users can access and restore the files. Once you’ve entered the password, click “Next.”

6. Restore the files: The software will now restore the selected backup and recover the files to your SanDisk vault. This may take some time depending on the size of the backup and the speed of your computer. Once the restore process is complete, you’ll see a confirmation message.

7. Access the recovered files: Now, you can open your SanDisk vault and access the recovered files. Simply login to the vault with your password, and you should see the restored files in their original locations.

It’s important to note that the SanDisk SecureAccess software only allows you to restore files from a backup that was created using the same software. If you don’t have a backup or the backup was not created using SanDisk SecureAccess, you may not be able to recover the files using this method.

In case you encounter any difficulties or errors during the recovery process, it’s recommended to contact SanDisk customer support for further assistance. They can provide specific troubleshooting steps based on your situation.

I hope this helps you recover your files from your SanDisk vault successfully!