How do I fix my hard reset not working?

Answered by Randy McIntyre

To fix a hard reset not working issue, I suggest following these steps:

1. Turn off your phone: The first step is to switch off your phone completely. This will ensure that the device is properly powered down before proceeding with the reset process.

2. Enter the recovery mode: To enter the recovery mode, you need to press the Volume Down and Power buttons simultaneously for about 5-7 seconds. Keep holding them until the Android logo appears on the screen. This indicates that you have successfully entered the recovery mode.

3. Navigate through the menu: Once you are in the recovery mode, you can navigate through the options using the Volume Up and Volume Down buttons. Use them to highlight the “Factory reset” or “Wipe data/factory reset” option from the menu.

4. Select the factory reset option: Once you have highlighted the factory reset option, press the Power button to select it. This will initiate the factory reset process.

5. Confirm the reset: After selecting the factory reset option, you will be prompted to confirm your decision. Use the volume buttons to navigate to the “Yes” or “Confirm” option, and then press the Power button to proceed.

6. Wait for the reset to complete: Once you confirm the factory reset, your phone will begin the reset process. This may take a few minutes, so be patient and wait for it to complete.

7. Reboot your phone: After the factory reset is finished, you will see a message indicating that the process has been completed successfully. Use the volume buttons to navigate to the “Reboot system now” option and press the Power button to restart your phone.

After following these steps, your phone should be reset to its factory settings. This means that all the data and settings on your device will be erased, so make sure to back up any important files before proceeding with the reset.

If the hard reset still doesn’t work, it is possible that there may be an issue with the hardware or software of your device. In such cases, it is recommended to contact the manufacturer or seek professional help to get your phone fixed.