How do I fix error retrieving information from server in Play Store?

Answered by James Kissner

To fix the “Error retrieving information from server” issue in the Google Play Store, you can try the following steps:

1. Open your phone’s Settings app: On most Android devices, you can find the Settings app by swiping down from the top of the screen and tapping on the gear icon. Alternatively, you can find it in your app drawer or by tapping on the menu button on your home screen.

2. Scroll down and tap on “Apps” or “Applications”: This option may be labeled differently depending on your device.

3. Scroll down and tap on the “Google Play Store” app: Look for the Google Play Store icon and tap on it. If you can’t find it in the list, you can try tapping on “All apps” or “All applications” to see a complete list of installed apps.

4. Tap on “Force Stop”: This will stop the Play Store app from running in the background. A confirmation dialog may appear, and you can tap on “Ok” to confirm.

5. Tap on “Storage”: This option allows you to manage the storage settings for the Play Store app.

6. (Optional for older devices) On Motorola phones using Android versions prior to 6.0 Marshmallow, you don’t need to tap on “Storage” as the option may not be available. Skip to step 7.

7. Tap on “Clear Cache”: This will remove temporary files and data that may be causing the error. Clearing the cache can help resolve issues with the Play Store.

8. Tap on “Clear Data”: This will remove all data associated with the Play Store app, including your account information and settings. Don’t worry, your purchased apps will still be linked to your Google account.

After following these steps, you can try opening the Play Store again and see if the “Error retrieving information from server” issue has been resolved. If not, you can also try restarting your device and checking your internet connection to ensure it’s stable.

It’s worth mentioning that personal experiences and situations may vary, and these steps are general troubleshooting methods that have been found to be helpful in resolving similar issues.