How do I file a complaint with Etsy?

Answered by Cody Janus

To file a complaint with Etsy, you can follow these steps:

1. Visit the Etsy website and sign into your Etsy account. If you don’t have an account, you will need to create one.

2. Once you are signed in, click on your account icon, which is usually located at the top-right corner of the page. The icon is labeled “You.”

3. A drop-down menu will appear after you click on your account icon. From this menu, select “Purchases and reviews.” This will take you to a page where you can view your past purchases and reviews.

4. On the “Purchases and reviews” page, find the relevant order associated with the issue or complaint you want to file. Click on the order to open the details.

5. Within the order details page, locate the “Help with order” section. In this section, you will find the option to “Open a case.” Click on this option to proceed with filing a complaint.

6. Etsy will then ask you to confirm whether you want to open a case. Choose “I want to open a case” to proceed.

7. You will be directed to a form where you can provide details about your complaint. Fill out the form as accurately and thoroughly as possible, providing all relevant information and explaining the issue you are facing.

8. After submitting the form, Etsy will review your case and may reach out to you for additional information or clarification if needed. They will also notify the seller about the opened case and give them an opportunity to resolve the issue.

9. Throughout the case process, you can communicate with Etsy and the seller through the case messaging system. It’s important to keep all communication within the case to ensure that Etsy has a record of the conversation.

10. Etsy will work to resolve the case and help find a satisfactory solution for all parties involved. They may mediate between you and the seller or provide guidance on how to proceed.

11. If a resolution cannot be reached through the case process, Etsy may offer other options such as a refund or return. They will assess the situation based on their policies and guidelines.

Remember to provide as much evidence as possible to support your complaint, such as photographs, screenshots, or any relevant documentation. This will help Etsy in understanding your situation and resolving the case more effectively.

It’s worth noting that Etsy encourages buyers and sellers to try and resolve issues directly before opening a case. However, if direct communication fails or the issue remains unresolved, opening a case can be an effective way to seek assistance from Etsy’s support team.