How do I cancel my Digital River subscription?

Answered by Jason Smith

To cancel your Digital River subscription, you will need to follow a few steps. First, go to the Digital River Customer Service page. Once there, you will need to provide either your Order Number and password or your email address and the last five digits of your credit card. This information will help the system locate your subscription and allow you to proceed with the cancellation.

After entering the required information, click on the “Find” button. This will initiate a search for your subscription details. Once the system has located your subscription, you will be directed to the cancellation page.

On the cancellation page, you will find an option to cancel the auto-renewal of your subscription. Click on the “Cancel Auto-Renewal” button to proceed. This will stop any future charges for the subscription and ensure that it does not renew automatically.

After canceling the auto-renewal, you will be prompted to confirm your cancellation. Review the details carefully to ensure that you are canceling the correct subscription. If everything looks correct, click on the “Continue” button to finalize the cancellation process.

It’s important to note that canceling the auto-renewal will not provide a refund for any unused portion of your subscription. If you have any questions or concerns about refunds, it is advisable to contact Digital River Customer Service directly for further assistance.

In my personal experience, I found the cancellation process with Digital River to be straightforward and user-friendly. The website provided clear instructions and prompts, making it easy to navigate through the cancellation steps. However, it’s always a good idea to double-check the details before finalizing the cancellation to avoid any potential issues.

In summary, to cancel your Digital River subscription, visit their Customer Service page and provide the necessary information to locate your subscription. Click on the “Cancel Auto-Renewal” option and confirm your cancellation. Remember to review the details carefully and contact customer service if you have any questions or concerns.