How do I cancel an order on Etsy as a buyer?

Answered by Michael Wilson

To cancel an order on Etsy as a buyer, follow these steps:

1. Go to the Etsy website ( and sign in to your account.
2. Once you’re signed in, click on the profile icon at the top right corner of the page.
3. In the dropdown menu that appears, select “Purchases and Reviews.”

Now, you should be on the “Purchases” page where you can view all your past orders. Here’s where you’ll find the order you want to cancel:

4. Scroll through your order history and locate the specific order you wish to cancel.
5. Once you’ve found the order, click on it to open the order details.

On the order details page, you’ll find options to contact the shop and request a cancellation:

6. Look for the “Contact the Shop” option and click on it. This will open a message draft.

At this point, you can communicate with the seller to inform them about your decision to cancel the order:

7. In the message draft, let the seller know that you want to cancel your order.
8. You can explain the reason for cancellation, but keep it brief and to the point.
9. Once you’ve composed your cancellation message, click on the “Send” button to deliver it to the seller.

It’s important to note that sellers on Etsy have their own cancellation policies, so the process may vary slightly depending on the individual shop. However, contacting the shop through the “Contact the Shop” option is generally the recommended way to initiate a cancellation.

After sending the cancellation request, you should wait for a response from the seller. They will confirm the cancellation and guide you through the next steps, such as refund processing.

Remember to check your Etsy messages regularly to stay updated on the progress of your cancellation request.