SimpliSafe has a monitoring center that is staffed 24/7, and they do have the capability to automatically call the police if necessary. However, it is important to note that this is typically a last resort and is only done if certain conditions are met.
When an alarm is triggered, SimpliSafe’s monitoring center will attempt to contact the primary contacts listed on the account. These primary contacts are typically the homeowners or individuals responsible for the security system. The monitoring center will try to reach the primary contacts through phone calls or text messages, and if they are unable to reach them or if the contacts confirm that there is an emergency, then the monitoring center will take appropriate action.
If the monitoring center is unable to reach any of the primary contacts or if the contacts confirm that there is an emergency, the monitoring center will dispatch the police to the location of the alarm. They will also contact any secondary contacts listed on the account to inform them that the police are being dispatched.
It’s important to have reliable primary contacts listed on your SimpliSafe account to ensure that you can be reached in the event of an emergency. This will help prevent unnecessary dispatches of the police. It’s also a good idea to inform your primary contacts about your security system and how they should respond if they receive a call or message from SimpliSafe’s monitoring center.
In my personal experience, I have found SimpliSafe’s monitoring center to be very responsive and diligent in their efforts to contact the primary contacts and ensure the safety of the premises. I have received calls from them when my alarm was accidentally triggered, and they were quick to verify the situation and cancel any unnecessary dispatches.
SimpliSafe does have the capability to automatically call the police, but they will first attempt to contact the primary contacts listed on the account. It is important to have reliable primary contacts and inform them about the security system to avoid unnecessary dispatches.