Do dashers get paid for Cancelled orders?

Answered by Michael Wilson

As a Dasher, I can share my personal experience regarding cancelled orders. When it comes to cancelled orders, Dashers do get paid under certain conditions. Let me break it down for you:

1. Cancellation occurs after the merchant has successfully confirmed the order: This means that the merchant has acknowledged and accepted the order from the customer. If the customer decides to cancel the order after this confirmation, the Dasher may be eligible for payment.

2. Order has been prepared: Once the merchant has confirmed the order, they start preparing it for pickup. This could involve cooking the food, packaging it, and getting it ready for delivery. If the order has been fully prepared and then cancelled by the customer, the Dasher may be entitled to payment.

3. Merchant did not initiate or is at fault for the cancellation: If the cancellation is initiated by the customer or due to an issue on the customer’s end (e.g., wrong address, change of mind), the Dasher should still receive payment for their time and effort. However, if the cancellation is the merchant’s fault (e.g., they are unable to fulfill the order, the food is spoiled), the Dasher should not be penalized and should still be compensated.

It’s worth noting that the specific policies regarding cancelled orders and Dasher payments may vary slightly between different delivery platforms and regions. Therefore, it’s always a good idea to review the terms and conditions of the platform you are working with to ensure you understand their cancellation and payment policies.

In my personal experience, I have encountered a few cancelled orders. In most cases, I received payment for these cancelled orders as long as the conditions mentioned above were met. It’s important to remember that cancellations can happen for various reasons, and it’s not always the Dasher’s fault or within their control. As Dashers, we rely on the platform’s policies to protect our earnings in such situations.

To summarize, Dashers can expect to be paid for cancelled orders if the cancellation occurs after the merchant has confirmed the order, the order has been prepared, and the cancellation is not the fault of the Dasher. However, it’s crucial to familiarize yourself with the specific policies of the platform you are working with to ensure you are aware of any variations or updates to these guidelines.