Can u cancel an Instacart order?

Answered by Douglas Hiatt

You can cancel an Instacart order, but there are certain conditions and fees that you should be aware of. Instacart allows customers to cancel their orders, but the cancellation process and any associated fees may vary depending on the stage of the order.

Before a shopper begins shopping for your order, you can cancel it for a full refund without incurring any additional fees. This means that if you change your mind or no longer need the items, you can easily cancel the order and receive a complete refund of your payment. It’s important to note that once the shopper starts shopping, you won’t be able to cancel the order without incurring fees.

However, if you do decide to cancel an order during the shopping or delivery process, Instacart may charge you a cancellation fee. This fee can be up to $15 and is intended to compensate the shopper for their time and effort spent on your order. The cancellation fee is deducted from your refund, so you may not receive the full amount back.

To avoid any cancellation fees, it’s best to cancel your order before the shopper begins shopping. This ensures that the shopper hasn’t invested any time or effort into your order yet, and you can receive a full refund without any deductions.

In my personal experience, I have canceled an Instacart order before the shopper started shopping, and the cancellation process was straightforward. I simply went to the order details page and clicked on the cancel button. The cancellation was processed promptly, and I received the full refund without any issues.

You have the option to cancel an Instacart order, but it’s important to consider the stage of the order and any associated fees. Cancelling before the shopper begins shopping allows for a full refund without any additional charges, while cancelling during the shopping or delivery process may result in a cancellation fee of up to $15.