To fix the error NW-31291-6 on your PS4, there are a few troubleshooting steps you can try.
1. Test your internet connection: Go to the Settings menu on your PS4, then select Network and choose Test Internet Connection. This will check the speed and stability of your connection. If the test fails or shows low speeds, there may be an issue with your internet service provider or network setup.
2. Reset your local network connection: Power off your modem or router by unplugging it from the power source. Wait for about 5 minutes before plugging it back in and turning it on again. This will refresh your network connection and can sometimes resolve connectivity issues.
3. Check your network cables: Ensure that all the cables connecting your PS4, modem, and router are securely plugged in. Sometimes, loose or damaged cables can cause connection problems.
4. Move your PS4 closer to the router: If you are using a wireless connection, try moving your PS4 closer to the router to improve the signal strength. Walls, furniture, and other obstacles can interfere with the wireless signal, so minimizing these obstructions can help improve connectivity.
5. Change DNS settings: In some cases, changing the DNS (Domain Name System) settings on your PS4 can help resolve network issues. To do this, go to Settings, select Network, then choose Set Up Internet Connection. Select your connection method (Wi-Fi or LAN cable), and on the following screen, choose Custom. When prompted to set the IP address settings, select Automatic. For DNS settings, choose Manual and enter the following DNS addresses: Primary DNS – 8.8.8.8 and Secondary DNS – 8.8.4.4. Complete the setup process and test your internet connection again.
6. Update the system software: Make sure your PS4 is running the latest system software. To check for updates, go to Settings, select System Software Update, and choose Update Now. If there is an available update, follow the on-screen instructions to download and install it.
7. Contact your internet service provider: If you have tried all the above steps and are still experiencing the NW-31291-6 error, it may be worth contacting your internet service provider for further assistance. They can check if there are any known network issues in your area or provide additional troubleshooting steps specific to your setup.
Remember that network issues can sometimes be temporary or caused by external factors, so it’s a good idea to try these steps at different times to see if the problem persists. Each network setup can be different, so it’s important to adjust the troubleshooting steps accordingly.