What do I do if my iPhone 6 won’t turn on or charge?

Answered by Michael Wilson

If your iPhone 6 won’t turn on or charge, there are a few steps you can take to troubleshoot the issue. Here’s what you can do:

1. Check the charging cable and power adapter: Sometimes, the problem lies with the charging cable or power adapter. Inspect the cable for any visible damage, such as frayed wires or bent pins. Try using a different charging cable and power adapter to see if that resolves the issue.

2. Clean the charging port: Over time, dust and debris can accumulate in the charging port, preventing a proper connection. Use a clean, soft brush or a can of compressed air to gently remove any dirt or lint from the charging port. Be careful not to damage the port or push the debris further inside.

3. Try a different charging method: If your iPhone doesn’t charge when connected to a wall outlet, try charging it using a computer’s USB port or a car charger. This can help determine if the issue is with the power source or the iPhone itself.

4. Hard reset your iPhone: Sometimes, a hard reset can resolve minor software glitches that may be causing your iPhone to not turn on. To do this, press and hold both the side button and the volume down button simultaneously until you see the Apple logo. Keep holding the buttons even after the logo appears, and release them when the “Slide to power off” screen appears. Slide the power off slider, wait for a few seconds, and then press and hold the side button again until you see the Apple logo.

5. Check for liquid or physical damage: Inspect your iPhone for any signs of liquid or physical damage. If there is visible damage, such as a cracked screen or water damage, it’s possible that the hardware is faulty and needs to be repaired or replaced. In such cases, it’s best to contact Apple Support or visit an authorized service provider.

6. Charge your iPhone for an extended period: If your iPhone’s battery is completely drained, it may take some time for the charging icon to appear on the screen. Connect your iPhone to a power source and let it charge for at least 15-30 minutes. If the battery is extremely depleted, it may take up to an hour for the iPhone to turn on. If your iPhone still doesn’t turn on after this time, try the hard reset again.

7. Contact Apple Support: If none of the above steps work, it’s best to reach out to Apple Support for further assistance. They can provide additional troubleshooting steps or guide you on how to get your iPhone repaired or replaced if necessary.

Remember, these troubleshooting steps are meant to address common issues, but they may not solve every problem. It’s always a good idea to reach out to the official support channels for your specific device if you continue to experience issues with your iPhone 6.