There could be several reasons why your Sengled bulbs keep going offline. One possible reason is that the firmware version of your bulb is outdated. Firmware is the software that is embedded in the bulb’s hardware, and it controls its functionality. Sengled regularly releases firmware updates to improve the performance and stability of their bulbs.
Typically, Sengled bulbs are designed to update their firmware automatically whenever a new version is available. However, there are instances where the update process may fail due to various reasons. This could result in your bulb remaining on an older firmware version, which may be causing the disconnection issues.
To address this problem, you can manually check and update the firmware of your Sengled bulb. Here’s how you can do it:
1. Ensure that your Sengled bulb is properly connected to your Wi-Fi network. Check if the bulb is turned on and functioning correctly.
2. Open the Sengled Home app on your mobile device. If you don’t have the app installed, you can download it from the App Store or Google Play Store.
3. Log in to your Sengled account or create a new one if you haven’t already.
4. Once you’re logged in, navigate to the “Devices” section in the app. Here, you should see a list of all the Sengled devices connected to your account.
5. Locate the problematic bulb that keeps going offline and select it.
6. In the bulb’s settings, look for an option related to firmware or software updates. The exact location and wording may vary depending on the version of the Sengled Home app you’re using.
7. If there’s an available firmware update for your bulb, you should see an option to initiate the update. Select it, and the app will guide you through the process.
8. Make sure to keep your mobile device connected to the Wi-Fi network throughout the firmware update process, as the bulb needs a stable internet connection to download and install the update.
9. Once the update is complete, the bulb should restart, and you should see a confirmation in the app.
By manually updating the firmware of your Sengled bulb, you ensure that it is running on the latest version, which should address any known issues and improve its overall performance.
If the firmware update process doesn’t resolve the disconnection problem, there might be other factors at play. It could be due to your Wi-Fi network’s signal strength or interference from other devices. Consider moving your Wi-Fi router closer to the bulb or using Wi-Fi extenders to improve the signal coverage in your home.
Additionally, make sure that your Wi-Fi network is stable and not experiencing frequent drops or interruptions. You can try resetting your router or contacting your internet service provider for assistance in troubleshooting any network-related issues.
In some cases, the disconnection problem may be specific to a particular bulb or a batch of bulbs. If you have multiple Sengled bulbs and only one is experiencing the issue, try swapping it with another bulb to see if the problem persists. If it does, you may need to contact Sengled’s customer support for further assistance or consider replacing the bulb.
Keeping your Sengled bulbs up to date with the latest firmware and ensuring a stable Wi-Fi connection are crucial steps in addressing the issue of bulbs going offline.