Will LG replace OLED burn-in?

Answered by Randy McIntyre

As an expert, I can provide you with information on LG’s policy regarding OLED burn-in. While I cannot speak on behalf of LG, I can share the information I have gathered.

LG acknowledges that OLED TVs are susceptible to image retention and burn-in. They have taken steps to minimize the occurrence of these issues, such as implementing pixel-shift technology and screen savers. However, in their warranty documentation, LG explicitly states that image retention and burn-in are not covered under their warranty.

This means that if your LG OLED TV experiences burn-in or image retention, you may not be able to get a free repair or replacement from LG. This policy applies to both in-warranty and out-of-warranty cases. It is important to note that this policy is not unique to LG, as other manufacturers, including Sony, also have similar exclusions in their warranties.

The reason behind this policy is that image retention and burn-in are considered as a result of prolonged usage and misuse of the TV. Factors such as displaying static images or logos for extended periods, high brightness levels, and leaving the TV on for extended periods without varied content can contribute to these issues.

Image retention refers to a temporary “ghosting” effect where remnants of previously displayed images can still be faintly seen. Burn-in, on the other hand, is a permanent issue where certain elements are permanently etched into the screen, causing visible and noticeable marks. Both image retention and burn-in can be frustrating and impact your viewing experience.

While LG may not cover burn-in under their warranty, it doesn’t mean that you have no recourse if you experience this issue. It is worth reaching out to LG’s customer support to discuss your situation. In some cases, they may offer assistance or provide you with options, especially if your TV is still within the warranty period.

Additionally, it’s worth mentioning that OLED burn-in is not a widespread issue for most users. Many people enjoy their OLED TVs without experiencing any burn-in problems. However, it is always a good idea to take precautions and practice good TV usage habits to minimize the risk. This includes avoiding displaying static images for extended periods, keeping the brightness levels in check, and utilizing screen savers or auto power-off features when the TV is not in use.

While LG does not explicitly replace OLED TVs affected by burn-in under their warranty, it is recommended to contact their customer support to discuss your specific situation. It is also important to practice good TV usage habits to minimize the risk of image retention and burn-in.