There could be several reasons why both of your Galaxy Buds are not connecting to your device. Let’s go through some troubleshooting steps to help you resolve this issue.
1. Power off and on: As mentioned earlier, try shutting down your smart device and leave it off for at least 30 seconds. This can help reset the Bluetooth connection and clear any temporary glitches. After powering it back on, navigate to Settings > Connections > Bluetooth and try pairing the buds again.
2. Reset the Galaxy Buds: If the previous step didn’t work, try resetting your Galaxy Buds. To do this, open the Galaxy Wearable app on your smartphone, go to the “About earbuds” section, and tap on “Reset earbuds.” Follow the on-screen instructions to complete the reset process. Afterward, try pairing the buds to your device again.
3. Check compatibility: Ensure that your smart device is compatible with the Galaxy Buds. Check the device’s specifications and make sure it supports the Bluetooth version required for the buds to connect. Additionally, ensure that your device’s operating system is up to date, as outdated software can sometimes cause compatibility issues.
4. Clear Bluetooth cache: Sometimes, the Bluetooth cache on your device can become corrupted, leading to connectivity issues. To clear the cache, go to Settings > Apps > Bluetooth, and tap on “Clear cache.” Restart your device and try connecting the Galaxy Buds again.
5. Check for interference: Bluetooth signals can be affected by interference from other devices or objects. Make sure there are no other Bluetooth devices nearby that might be interfering with the connection. Also, try moving closer to your smart device to see if the connection improves.
6. Forget and re-pair: If none of the above steps work, try forgetting the Galaxy Buds from your device’s Bluetooth settings. Go to Settings > Connections > Bluetooth, find the Galaxy Buds in the list of paired devices, and tap on the “Forget” or “Unpair” option. Then, re-pair the buds by putting them in pairing mode and selecting them from the available devices list.
If you have followed all these steps and are still unable to connect both buds, it’s possible that there is a hardware issue with one of the buds. In this case, you may need to contact Samsung support or visit a service center to get further assistance.
Remember, every troubleshooting situation can be unique, so it’s important to try these steps as a starting point and adapt them as needed based on your specific situation.